Delivery & Shipping
Purchases over £150 are delivered free to UK mainland addresses (excluding all glass products and other large items). Our free of charge economy delivery service is a 3-day service and we only use the UK's best delivery companies. For a small upgrade, your order will be prioritised and sent ‘Priority Express Overnight’ before 1.00 pm, which means orders will be delivered the following working day from dispatch (This excludes weekends and bank holidays). Please note that all our courier deliveries require a signature on delivery.
Generally, a charge is applied to orders under £150.00 or to products containing glass or spray-painted finishes. Typically glass items are charged at £15.00 plus vat. Off-shore and remote areas can incur additional charges. This is to cover the extra packaging required to ensure those products arrive in good, unmarked condition and to cover the additional in transit insurance we incur.
At Vanimal all of our accessories are packed to high standards. Our aim is to ensure your goods arrive in the first-class condition.
Although we go to great lengths to protect your items there may be an occasion when goods become damaged in transit. Please always inspect your goods before signing for them. If there is any sign of damage or if you are not given time inspect the goods please sign for as damaged. This is the only way that the goods will be insured against damage by the courier.
Once your order is dispatched you will receive an email notification, providing you've entered a valid email address this will include your order details and a tracking number. You can then check your order delivery progress online.